FAQs

Lacedra Frequently Asked Questions (FAQs)

1. What products does Lacedra offer?

We specialize in stylish home décor, cookware, personal care items, and lifestyle products designed to enhance your everyday living.

2. How can I place an order?

You can shop easily via our website at www.lacedra.ae or through our mobile app. Select your desired items, add them to your cart, and proceed to checkout.

3. Do you have a physical store?

Yes! Visit us at:
[Insert physical store address]
Check our website for opening hours and directions.

4. What payment methods do you accept?

We accept major credit and debit cards (Visa, MasterCard, Mada), Apple Pay, and Cash on Delivery (COD) for UAE orders.

5. How long will my order take to arrive?

  • Dubai & Sharjah: 1–2 business days

  • Other Emirates: 2–4 business days

  • International: 5–10 business days

Orders placed after 3 PM are processed the next business day.

6. How can I track my order?

Once your order ships, you will receive a tracking number via email or SMS. Use this number on our courier’s website or contact us for assistance.

7. What is your return policy?

Items can be returned within 14 days of delivery if unused, unwashed, and in original packaging with tags. Please see our full Return & Refund Policy for details.

8. Can I exchange an item?

We currently do not offer direct exchanges. To exchange, please return the item and place a new order for the desired product.

9. What if my item arrives damaged or incorrect?

Contact us within 48 hours of delivery with photos. We will arrange a replacement, exchange, or refund at no extra cost.

10. Do you ship internationally?

Yes, to select countries. Shipping fees and delivery times vary. Please contact support@lacedra.ae for details.

11. Are my personal details safe with Lacedra?

Absolutely. We follow strict privacy and security protocols in accordance with UAE laws to protect your data. See our Privacy Policy for more information.

12. How can I contact customer support?

Email us at support@lacedra.ae or call [Insert Phone Number]. Our team is available Saturday to Thursday, 9:00 AM – 6:00 PM UAE time.

13. Do you offer gift cards or corporate orders?

Gift cards are coming soon! For corporate or bulk orders, please contact our sales team at sales@lacedra.ae.

14. Can I cancel or modify my order?

Orders can be canceled or modified within 2 hours of placement. Contact us immediately to make changes.